Who we are
Altara Limited is a New Zealand company providing Dynamics GP support, development, integration and advisory services. We are responsible for personal information collected through altara.net and in the course of our work. We follow the New Zealand Privacy Act 2020, and we respect the privacy laws that apply to clients outside New Zealand.
Questions about this policy can be sent to hello@altara.net.
What we collect
- When you contact us: your first and last name, email address, company, the type of enquiry, and whatever you write in your message, through the contact form or by email.
- When we work together: the contact details of the people we deal with, and the business and system information needed to scope, deliver and support the work.
- When you visit the site: basic technical information such as your IP address and browser type, which our hosting provider handles to deliver the site securely. We count visits with cookie-free analytics that don’t identify you.
We don’t use advertising cookies or tracking pixels, and we don’t buy personal information from anyone.
How we use it
- To reply to your enquiry and arrange a conversation.
- To scope, deliver and support work you’ve asked us to do.
- To keep the website secure and understand, in aggregate, how it’s used.
- To meet our legal and accounting obligations.
We don’t sell or rent your information, and we won’t add you to a marketing list unless you ask us to.
Who we share it with
We use a small number of trusted service providers to run the business: Cloudflare for website hosting, security and analytics; Formspark, which delivers contact form messages to us; Microsoft 365 for email and documents; Google Fonts, which supplies the website’s typeface and so receives your IP address when a page loads; and our accounting software. They process information on our behalf and only for that purpose. Some of these providers store information outside New Zealand; when they do, we take reasonable steps to make sure it’s protected to a standard comparable to New Zealand law.
We may also disclose information where the law requires it.
Client data in our work
When we support your Dynamics GP environment or other systems, your business data stays in your systems and accounts. We access it only as needed to do the work you’ve asked for, we don’t copy it elsewhere unless the work requires it and you agree, and we never use it to train AI models. The details are set out in our agreement with you.
How long we keep it
We keep enquiry information for as long as it’s useful for following up, and project and accounting records for as long as the law requires. After that we delete or anonymise it.
Keeping it safe
We protect information with access controls, encryption in transit, and our own accounts and systems secured with multi-factor authentication, and we limit access to the people who need it.
Your rights
You can ask to see the personal information we hold about you and ask us to correct it. Email hello@altara.net and we’ll respond as soon as we can, and within 20 working days. Depending on where you live, you may have further rights, such as asking us to delete your information; contact us and we’ll help.
If you’re not happy with how we’ve handled your information, please tell us first so we can put it right. You can also complain to the New Zealand Office of the Privacy Commissioner, or to the privacy regulator where you live.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.